Terms & Conditions
Pranidhi Veterinary Diagnostics – Terms & Conditions for Avian DNA Testing
- Customer is using Avian DNA testing services for an agreed amount of testing fees at his/her own interest and Pranidhi shall provide the testing result with or without certificate as agreed with the customer.
- The testing result provided is based on the laboratory testing performed on the sample provided to Pranidhi by the Customer
- This certificate is valid only for the sample provided. Details of certificate be tracked or verified with the unique Certificate Tracking Code (CTC) provided on the certificate either by accessing the details from website www.pranidhi.co.in, or by writing to pranidhivet@gmail.com. Pranidhi shall not be held responsible or accountable for fake certificates or altered certificates that may be circulated in the market.
- While Pranidhi takes all possible precautions, mechanisms and quality control procedures to provide an accurate report, accuracy of testing depends on various parameters which may be beyond the control of Pranidhi. If there is any discrepancy found with testing results due to any mistake on part of Pranidhi, the liability of Pranidhi shall be restricted to refund of testing fee paid by the customer at the time of ordering the test. Pranidhi shall not be responsible for any implicit or explicit damages that may have been caused to the customer due to decisions taken based on the test results.
- Pranidhi shall not store the DNA obtained from samples unless otherwise specified by the customer. Any such service shall be at extra charge.
- All essential information such as species name, ring ID, owner’s name etc. required to be printed on the certificate is purely based on the details provided by the Customer while ordering the testing. Pranidhi assumes the details to be correct. Pranidhi cannot verify the authenticity of such information.
- Changes or corrections to the certificate are only possible if such information is provided by the customer in writing only before the testing is completed. No changes are permitted in the certificate after the testing is complete. If customer notices any information to be incorrect or different from what they have provided during testing, all such discrepancies need to be informed within 15 days from the receipt of the certificate. In such case, a separate certificate shall be issued only after returning the initially issued certificate.
- In the event of loss of any certificate by the customer, a duplicate certificate shall be issued to the customer upon written request at extra cost. The duplicate certificate shall bear the water mark DUPLICATE on it.
- Pranidhi reserves the rights to modify any of the above terms and conditions based on the changes in the business scenario or based on the changes in the company policy.
- Any disputes with regard to the testing results or services of Pranidhi shall be settled in the appropriate court under the jurisdiction of the State of Telangana, India.
- For any complaints or feedback please email to pranidhivet@gmail.com write to the Manager – Customer Service, Pranidhi Veterinary Diagnostics, #204, Jackie Classic, Surya Nagar, Lakshmipuri Phase-I, Secunderabad, Telangana, India – 500094 or call us on +91-9618587722.